Arranging to Discontinue Water Service

To arrange to discontinue water service, call our Customer Service Department at (803) 545 3300. They are available to receive your request to discontinue water service between the hours of 8:30 AM and 6:00 PM, Monday through Friday.

Only the account holder will be allowed to terminate service. The last four five digits of the social security number must match the account information or the request will not be processed. All final readings will be taken within five business days of the termination effective date.

When you call, please be prepared to provide the following information:

  1. Your account number, service address or name the account is listed in. Personal information will be requested to verify your identify before disconnect requests are processed.
  2. The date service should be discontinued. (There may be up to five business days before the disconnect request is completed).
  3. Your mailing address for the final bill.

About the Final Bill

All Final Bills are mailed with the words "Final Bill." Only bills marked "Final" terminate your finance responsibility for the service.

Important Documents

Start the discontinue water service process by submitting a paper-copy of the Disconnect Form PDF document or submitting the online Stop Service Form.


1136 Washington St.
Columbia, SC 29201


(803) 545 3300
24 hours a day
7 days a week